A global medical devices organization that continued to expand during and post Covid realized it could not keep up with hiring demand for niche IT and software engineering positions. Although the client had a mature and robust internal TA team, they decided to turn to an external partner that could fulfil the hiring demand over a finite period and ensure the candidate and hiring manager experience was unaffected.
Business Challenge
Our client was challenged with finding highly skilled and scarce IT and software engineering workers to fill key roles across it’s main R&D facility in North India.
The existing internal TA team was also overloaded with roles from other parts of the business.
TekWissen were asked to build a team capable of filling over 70 specialist technical FTE roles across an initial 12- month period.
The key skill sets included:
- Mechanical and Electrical Engineering
- Software Engineers
- Embedded Engineers
- Test Automation Engineers
- Dot Net Engineers
- IT Project Managers
- Cyber Security Experts
- Quality Analysts
Solution
TekWissen was selected to be the sole payroll employer of record (EOR). This allowed our client to take advantage of our LGBT diversify status and claim all the spend in a diverse category. We partnered with the client to standardize their non-FTE onboarding processes by creating a workflow, documenting handoffs between teams and built reporting.
We improved quality of service by adding a dedicated service delivery team that enabled expedited inquiry response rates, and created a framework to help stakeholders obtain greater visibility into major operational issues in specific business units real-time. We also established a formal communication framework to track performance and provide the client with regular visibility into every contractor engagement, from onboarding through to offboarding.
Result Delivered
TekWissen is currently supporting over 150 highly-skilled contractors per month across four affiliates and various business units within each. We built a quality assurance/training team focused on improving standardized processes. We revised monthly business reviews to stimulate greater engagement with a broader range of stakeholders.
Key Statistics:
- Created an offboarding compliance process that saved the client almost $1M in lost/non-returned equipment (PCs and other testing equipment)
- Created a volume rebate structure that saved the client an additional $150K – $250K annually
- Developed and implemented a Power BI dashboard that provides a consolidated view of all service metrics.
